1. INTRODUCTION
These Terms and Conditions ("Terms") govern your use of the website https://primeplayer.store (the "Service") and any purchases made through it.
The Service is operated by PRIMECORP TRADING LIMITED, a company incorporated in Hong Kong.
By accessing or using the Service, including making a purchase, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
We reserve the right to modify these Terms at any time. Updated versions will be published on this page and will take effect immediately upon publication.
2. DEFINITIONS
For the purposes of these Terms:
- "Service" means the website and all related services provided by us
- "User" means any person accessing or using the Service
- "Account" means a registered user profile on the Service
- "Product" means digital content offered for sale
- "Digital Content" means downloadable or redeemable game licenses
- "Activation Key" means a unique code used to activate a Product on third-party platforms
- "Publisher" means the original rights holder of a Product
3. ACCOUNT AND REGISTRATION
Registration is not required to make a purchase; however, creating an Account is recommended for tracking purchases.
Users may not create more than one Account per person.
We reserve the right to suspend or terminate any Account at our sole discretion, without prior notice, if we believe the User has violated these Terms.
4. ORDERS AND CONTRACT FORMATION
A purchase is considered complete when:
- Payment has been successfully processed; and
- The Activation Key or access to the Product has been delivered to the User
We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases where:
- A Product is unavailable
- Pricing errors have occurred
- Fraudulent or suspicious activity is detected
If payment has been made and the Product cannot be delivered, the User will receive a full refund.
5. PRODUCTS AND LICENSING
We sell only official, licensed digital Products obtained directly from Publishers or authorized distributors.
All Products are provided as licenses, not as transfers of ownership.
Use of any Product is subject to the Publisher’s End User License Agreement (EULA).
We do not sell accounts or unauthorized digital goods.
6. PRICING AND PAYMENT
Prices may vary depending on the User’s location and currency.
All prices are subject to change without prior notice.
Value Added Tax (VAT) may be included in the price where applicable, including for transactions within Hong Kong.
Additional payment processing fees may apply depending on the selected payment method.
Available payment methods may vary by region.
7. DELIVERY
Products are delivered digitally.
For in-stock Products, delivery is typically instant upon successful payment.
For pre-orders, the Product will be delivered within 24 hours of the official release date specified on the Product page.
We will make all reasonable efforts to deliver Products as early as possible.
Delays may occur due to technical issues or force majeure circumstances.
8. REGION AND LANGUAGE RESTRICTIONS
Products may be subject to regional and language restrictions.
We display Product versions based on the User’s location; however, it is the User’s responsibility to ensure compatibility.
Detailed region and language information is provided on Product pages.
9. REFUNDS AND CANCELLATIONS
The separate Refund Policy forms an integral part of these Terms and governs all matters related to refunds and order cancellations.
All refund requests, including their conditions, processing rules, timeframes, and eligibility criteria, are governed exclusively by the Refund Policy published on https://primeplayer.store.
In the event of a refund, access to the Product may be revoked.
Pre-orders may be cancelled at any time prior to the delivery of the Product to the User.
10. ACCEPTABLE USE
Users agree not to:
- Engage in fraudulent activity
- Interfere with the operation of the Service
- Use the Service for unlawful purposes
Products are intended for personal use.
11. FRAUD PREVENTION
We reserve the right to:
- Cancel any order at our discretion
- Restrict or terminate Accounts
- Refuse service without providing a reason
12. VPN AND NETWORK USAGE
Use of VPN or proxy services may affect the availability or functionality of the Service.
We do not guarantee proper operation of the Service when such technologies are used.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
- We are not responsible for issues caused by third-party platforms (e.g., Steam, Epic Games)
- We do not guarantee uninterrupted or error-free Service
- We are not liable for indirect, incidental, or consequential damages
14. INTELLECTUAL PROPERTY
All Products, trademarks, and content belong to their respective Publishers and rights holders.
We distribute Products with authorization.
15. TERMINATION
We reserve the right to terminate access to the Service or any Account at any time, without notice, for any reason.
16. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of Hong Kong.
17. SUPPORT AND DISPUTES
Users may contact customer support for assistance.
We aim to respond within 24 hours.
Disputes will be resolved based on principles of fairness, reasonableness, and good faith.
18. CONTACT INFORMATION
For any questions regarding these Terms, please contact us via the support section of the Service.