1. GENERAL PROVISIONS
This Refund Policy governs the conditions under which refunds may be issued for purchases made on https://primeplayer.store (the “Service”).
All products sold through the Service are digital goods delivered electronically. By placing an order, the user confirms acceptance of the terms of this Refund Policy.
2. REFUND CONDITIONS
- The activation key has not been activated or used
- The product has not been used or accessed
- The refund request is submitted within 24 hours of purchase
All refund requests are subject to review to prevent abuse.
3. CASES WHERE REFUNDS ARE NOT POSSIBLE
- The activation key has been activated or used
- The product has been successfully delivered and is functioning without technical issues
- The request is based solely on a change of mind after receiving the product
4. TECHNICAL ISSUES
If the product does not work properly:
- Invalid or non-working activation key
- Key already activated before delivery
- Technical errors during activation
The Company will investigate the issue and, if confirmed, provide either a replacement or a refund. Supporting evidence (screenshots, error messages, etc.) may be requested.
5. PRE-ORDERS
- Payment is charged at the time of order
- Refunds are available before the product is delivered
- After delivery, standard refund conditions apply
6. REVOCATION OF ACCESS
In case of a refund, access to the product may be revoked, including deactivation of the key.
7. REFUND PROCESSING
Approved refunds are issued using the original payment method within 3 business days after approval.
8. REGIONAL RESTRICTIONS
The user is responsible for ensuring regional compatibility of the product before purchase. Information about activation regions is provided on the product page.
- Refunds are only possible if the key has not been activated
- Each case is reviewed individually
The Company may refuse a refund if regional restrictions were clearly disclosed prior to purchase.
9. THIRD-PARTY SERVICES
The Company is not responsible for the operation of third-party platforms (such as Steam, Epic Games, etc.), but may provide reasonable assistance where possible.
10. PREVENTION OF ABUSE
- Refunds may be denied in cases of suspected abuse
- Accounts may be restricted in case of fraudulent activity
- Investigations may be conducted where necessary
11. REFUND REQUESTS
The user must send a request to Email: support@primeplayer.store
All requests are reviewed within 48 hours.
12. FINAL PROVISIONS
This Policy may be updated at any time. The version in effect at the time of the request shall apply.